Safety Notice

NOTICE 1

 

URGENT SAFETY NOTICE

IMMEDIATE INSPECTIONS REQUIRED ON A NUMBER OF BELLING AND STOVES 60CM GAS COOKERS

It has come to our attention that there may be a potential safety issue with a number of gas cookers across the Belling brand, which could cause a build-up of carbon monoxide.

We are urging consumers who have bought any of the following models since June 2020 not to use their ovens until we have sent an engineer to check the appliance.  You can still use your hob.

The affected models are:

 Product Name

Colour

Product Code

BELLING Cookcentre 60G Blk

Black

444410824

BELLING Cookcentre 60G SS

Stainless Steel

444410825

BELLING Farmhouse 60G Sil

Silver

444410791

BELLING Farmhouse 60G Crm

Cream

444444716

BELLING Farmhouse 60G Blk

Black

444444717

BELLING Farmhouse 60G Hja

Hot Jalapeno

444444718

 

There is a possibility that an incorrect part may have been fitted to the flue pipe at the rear of these appliances, which could hamper ventilation.  Although there is only a small chance this may affect the ovens, our customers’ safety is our number one priority so our engineers must inspect the appliance, and replace the part if necessary, before you use the oven again.

You can check if you have one of the above appliances by opening the door of the main oven and locating the data badge on the front lower panel. Here you will find the Model number (a nine-digit number, starting with 4444) and the eight-digit Serial Number.

Make a note of these numbers and call freephone 0800 093 9945 (9am-5pm, Monday to Friday) or email [email protected].  We will arrange for an engineer to visit your home immediately to inspect the appliance.  If the part is found to be incorrect, a fix will be made on site during the visit. The visit and fix will be free of charge. 

Our engineer will carry out the visit using our CoVid-safe protocols to keep you and others in your home safe.  During the visit, we advise you to wear a face covering if you can, keep the kitchen doors and windows open for ventilation and remain at least two metres from the engineer while the inspection is taking place.

If you have one of these models, we would urge you to contact us as soon as possible so we can resolve the issue.

NOTICE 2

Consumer Safety Notice

Please do not operate the below gas range cookers with the grill door closed.  

Product Name

Colour

Product Code

BEL   BEL C/RANGE 100G

Charcoal

444445410

BEL   BEL C/RANGE 100G

Silver

444445411

BEL C/RANGE 100GT

Charcoal

444440221

BEL C/RANGE 100GT

Silver

444440222

BEL C/RANGE 100GT

Black

444442980

BEL C/RANGE 100GT

Cream

444442981

BEL C/RANGE 100GT

Jalapeno

444442982

BEL C/CLASSIC 100G LPG

Silver

444440979

When the grill is operating the grill door must always be in the open position. If the grill is operated with the grill door closed, the air supply to the grill burner is restricted causing dangerous levels of Carbon Monoxide to be produced.

SAFETY INSPECTION

If you own any of the aforementioned Cookers please contact us to arrange for one of our engineers to carry out a free safety inspection and complete any modifications required.

Call 0800 093 9945  with your product code and serial number.  The lines are open 9-5 Monday – Friday.

The serial number can be found on the data plate at the front edge of the appliance and on the rear of the appliance.

APPLIANCE USE

All gas appliances must be installed and operated in accordance with the manufacturer’s instructions supplied with the cooker. Correct use and adequate ventilation is essential to ensure safe use of these cookers. Using an appliance for any purpose, other than that for which it is designed, can cause serious safety issues.

The grill cavity in these appliances are design for open door grilling and the grill must not be used as an oven, a space heater or for any other purpose.

NOTICE 3

Concerning BELLING COOKERS

Do you have one of the following cookers?

Belling G755 MK2 White(050531081), Anthracite(050531082) Belling GT755 White(444449050)

Belling Country Chef 100G Anthracite (444445946), Silver (444445945)

*Product code numbers in brackets

If not used correctly, these cookers can produce

DANGEROUS LEVELS OF CARBON MONOXIDE WHICH CAN CAUSE SERIOUS INJURY OR DEATH

Please ring us immediately on FREEPHONE 0800 110 5728 9a.m. - 5 p.m. Monday to Friday to arrange a FREE modification to remove any risk. There will be NO COST to you whatsoever for the work

THIS IS A SERIOUS SAFETY MATTER

In the meantime, if you are continuing to use the cooker, DO NOT, UNDER ANY CIRCUMSTANCES, OPERATE THE GRILL WITH THE GRILL DOOR CLOSED

The model and product code details are shown on the data badge at the bottom front edge of the appliance.

If you have any doubts or concerns please contact the above number.

Belling Safety Notice

• G707
• G708
• G709
• DB60

If the above cookers are installed on combustible flooring they can create A FIRE HAZARD caused by excessive heat transfer from the base of the oven to the surface beneath the cooker.

If you have one of these cookers, please ring us as soon as possible on:

FREEPHONE 0800 110 5728 (Lines are open 9:00 am - 5:00 pm, Monday - Friday)

Alternatively, please e-mail your name, address, telephone number and/or mobile number together with details of your cooker model number to: [email protected]

(The cooker model number can be found by looking in the handbook or on the data badge on the rear of the cooker).